Return and Refund Policy
At ROYALJERSEY,we are committed to providing high-quality products and excellent service.If you are not satisfied with your purchaseplease review our return and refund policy below.
Returns
- We offer a 30-day return window from the date of delivery.
- No restocking fees apply.
- Sale items are non-refundable-only full-price items are eligible for return.
- Returns for change of mind are not accepted
How to lnitiate a Return
To request a return,please contact our support
team:
- Email:support@royaljersey.cc
- Support Hours: Mon-Fri, 9 AM-5 PM ET (Closed on Sat & Sun)
- Once your return request is approved, we will provide return instructions and a shipping label to send the package back. ltems sent back without first requesting a return will not be accepted.
Return Methods
- By mail options is available.
Eligibility for Returns
- We accept returns for only defective and non defective products.
- Non defective items must be in unopened and new condition with all original packaging and accessories.
Damaged orIncorrect Products
- If you receive a damaged or incorrect item please report it immediately upon receipt.
- We will arrange for a replacement or refund after verifying the issue.
Refunds
- Once we receive and inspect your return, we will process your refund within 10-15 business days to your original payment method.
- Please note that it may take additionaltime foryour bank or credit card provider to post the refund.
If you have any questions, feel free to contact our support team. We are here to help!
Customer Support Team: support@royaljersey.cc
Return Shipping Warehouse Address:
FLAT/RM D07 8/F KAI TAK FTY BUILDING 99 KING FUK STREET SANPOKONG KL HONGKONG
YOLOPIA LIMITED